Digital Valet Service is a modern, mobile-based solution designed to transform valet management into a faster, more organized, and customer-friendly experience. Equipped with features such as quick customer registration, admin coordination tools, and real-time queue display, this innovative system ensures transparency, efficiency, and professionalism in every interaction. Integrated with Hotel Grand Tjokro as a key partner, Digital Valet Service delivers a seamless valet experience that enhances customer satisfaction.

Innovator: CAATIS | CoE: Technological Society (CAATIS) | Area: Hospitality Operation

Background of Digital Valet Service

Traditional valet services often rely on manual processes that can result in long queues, miscommunication among staff, and a lack of transparency for customers. Digital Valet Service was created to solve these challenges by offering an integrated platform that simplifies customer data entry, enhances coordination between administrators, and provides real-time updates on vehicle status. By streamlining these processes, the application boosts operational efficiency while maintaining a high level of service quality.

Key Benefits of Digital Valet Service

Digital Valet Service accelerates vehicle check-in procedures, allowing customers to enjoy a smoother arrival experience. It improves coordination among administrative staff, ensuring that every valet request is handled quickly and accurately. Real-time status tracking provides customers with transparency, eliminating uncertainty about their vehicle’s location or readiness. With its structured data management, the system also supports professional service delivery at all times.

Distinct Advantages of Digital Valet Service

The system features quick customer input for fast and structured data entry, enabling staff to serve guests more efficiently. Its admin coordination tools provide instant access to up-to-date information, ensuring seamless communication across the team. The real-time queue display promotes transparency and keeps both customers and staff informed of the service flow. Being directly integrated with Hotel Grand Tjokro, Digital Valet Service is built to meet the demands of a high-standard hospitality environment.

Business Types Suitable for Digital Valet Service

Digital Valet Service is ideal for hotels and resorts, shopping centers, office buildings, and event venues offering valet services. Its flexibility and scalability make it suitable for both small-scale operations and large, high-traffic locations, ensuring consistent service quality regardless of the setting.

Digital Valet Service and Sustainable Development Goals (SDGs)

Digital Valet Service supports several UN Sustainable Development Goals, including SDG 8: Decent Work and Economic Growth, SDG 9: Industry, Innovation and Infrastructure, and SDG 11: Sustainable Cities and Communities. By improving service efficiency, promoting innovation in hospitality, and enhancing the customer experience, it contributes to building sustainable and well-connected urban services.

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Prepared by Zahrasita Permata T.D | Photo by CoE CAATIS